What is the MPS?

Overwhelming experience shows that satisfied and happy employees generally perform better and are more productive than employee groups with poor morale.  The results of the MPS pinpoint areas of strengths and weaknesses in the organization.

Based on more than 15 years of continuing research involving hundreds of respondents from hundreds of companies, the MPS is a low-cost statistically valid and reliable organizational culture and climate based research tool that will give you a razor-sharp picture of how your employees feel about your management's ability to meet their needs.  The results will tell you how your company's management effectiveness score compares to the benchmark score for other companies and where you need improvements.

The MPS contains a wide range of questions covering critical aspects of the functions of management.  The data generated by your employee’s answers are included in a definitive confidential report issued only to the company executive authorizing the survey.  The MPS includes 160 easy to score questions involving eight broad areas of interest:   It is available in several different languages on request.  

The MPS contains a wide range of questions covering critical aspects of the functions of management. The data generated by the answers are then put into a definitive confidential report issued to the senior executive authorizing the survey.

The MPS includes 160 easy to score questions involving eight broad areas of interest:

• Morale and Motivation
• Training and Evaluation
• Trust and Loyalty
• Communication
• Physical and Knowledge Resources
• Problem Solving
• Stress and Burnout
• Equality and Diversity

The results from the scores of the 160 questions are then subdivided into 42 sub-groupings providing specific answers to how the employees feel about the company in general, the managers and the workers.

Click here to see excerpts of a sample report in PDF format.

The following sub-groups provide more specific information for analyzing the strengths and weaknesses in the organization:

• Concern for the employees' personal well-being and long-term welfare
• Job security and opportunity for advancement
• Wages
• Cooperation and effectiveness of the maintenance and housekeeping
• Work assignments
• Morale
• Recognition for the good quality of work and impartially
• Teamwork and appreciation of the personal qualities of fellow employees
• Credit and rewards for producing good quality work.
• The effectiveness of the training process
• The effort and effectiveness of cross training and re-training in the organization
• The timing and meaningfulness of the evaluation process in the organization
• The trust between the workers and managers in the organization
• Degree of trust between the workers and managers in the organization
• Organization's loyalty to the workers and managers in the organization
• Manager's loyalty and concern about their employees' personal well-being
• Workers' loyalty to the other workers and managers in the organization
• The managers' honesty and integrity
• Fairness of the organization's policies and administration
• Effectiveness of people in the organization working together
• Communications between all levels of people within the organization
• Communication between higher management to lower management
• Employee evaluation process
• Overall status of communication
• Communication between the workers and managers
• Completeness and accuracy of communication of information and instructions
• Organization and reliability of the communication system
• Effectiveness of communication concerning diversity and culture
• Quality and operation of equipment and facilities
• Qualifications and training of employees using the equipment and facilities
• Planning and providing for adequate supplies, equipment and facilities
• Hiring and training policies for managers and employees
• Input from managers and employees for planning and avoiding problems
• Job safety and efficiency
• Administration of operating and personnel policies
• Stress at all levels within the organization
• Work assignments
• Managers' respect and trust in the workers and other managers
• Workers' respect and trust in the other workers and managers
• Stress and communication within the organization
• Purchasing policies and the use of facilities, equipment and supplies
• Equality in human resources, job assignments and pay policies

Using the MPS

Because of fear of retaliation, many employees are reluctant to tell their managers how they really feel. Our security-code system provides your employees with total anonymity, and only let's us know how many authorized respondents have completed the survey.

The MPS is e-mail based and simple to use. The only thing you need to do is to provide each employee with a quiet and secure computer location equipped with Microsoft Excel and the ability to send e-mail. In less than 30 minutes, an employee can complete the survey using our totally anonymous electronic-based methodology.

Upon completion of the survey, we then issue you a confidential report of the findings and our recommendations based on the results. It's that simple!

© 2010 Dr. Bill, LLC